Posted on Mar 07, 2018

How Do I Contact Support?

by Lewis

How Can We Help?

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How do I contact support?

If you are having user problems and the knowledge base is not helping, you may contact your administrator or us directly at [email protected]

If you have a question regarding leave or expenses, it is recommended to contact your HR department first or line manager. You can do this in the LunaHR application:

  1. Hover over the question icon next to the profile photo in the top right-hand corner
  2. Click ‘contact support’
  3. Enter your message here, detailing your leave / expense query
  4. Your HR team or IT support team will then receive this

Please note:

  • By default this email box will go to [email protected], however it is likely as we recommend it, your company will overwrite this to your support or HR team
  • Alternatively, to using this form, you can contact your HR / Support team directly

If you are having a serious technical issue, spot a bug or have a suggestion. Please get in contact with our support team at [email protected]